Returns Policy
We know returning an item can be disappointing but if you need to return your order please see our policy below:
OUR RETURN POLICY
- Items must be returned within 30 days of receiving your order.
- Returns are eligible for full priced items. Items purchased on sale are not eligible for returns.
- Shipping on original purchase and returns is at the cost of the customer.
- Items must be returned in their original condition (unworn, unwashed and unstained).
- Please take care when trying on your items as items with make up stains, perfume fragrance etc are not eligible for returns.
EXCHANGES
Unfortunately, we aren't able to do traditional exchanges.
The best way to go about this is to create a return with us! Simply email us at info@madeulooklabel.com to create a return and we can assist you from there!
Once we receive your return, we will process your refund and then you are able to reorder the size/ item you would like!
RETURNS FORM
To create a return, simply visit our Returns Portal and fill out the form.
Once you've submitted your request, please wait for us to respond to you before you send the item back to us.
NOTE: Please do not initiate a chargeback with your bank as this causes a lengthy refund process. The quickest way to initiate a refund is to send us an email or lodge a request on our returns portal.
NOTE: PLEASE MAKE SURE YOU WAIT FOR OUR APPROVAL EMAIL BEFORE YOU SEND YOUR ITEM BACK TO AVOID THE PARCEL BEING REJECTED.